Refund policy

At Mom’s Munchkin, we want you to be completely happy with your purchase.

Replacement / Exchange Eligibility

  • You can request a replacement within 7 days of delivery.
  • The product must be unused, unwashed, and in original packaging with all tags intact.
  • Replacement is available only in case of:
    • Manufacturing defect
    • Wrong product received
    • Damaged product on arrival

Mandatory Unboxing Video
To process any replacement request, you must share a clear unboxing video starting from the sealed package.
The video should show:

  1. The outer packaging (seal intact)
  2. Opening the package
  3. The product and any damage/defect

Without a complete unboxing video, replacement requests cannot be accepted.

How to Request Replacement
Email us at support@momsmunchkin.com with:

  • Order number
  • Reason for replacement
  • Clear unboxing video
  • Photos of the product

Once approved, we will arrange pickup and send a replacement.

Note: Products that show signs of use, washing, or damage caused by the customer are not eligible for replacement.

6. Cancellation Policy

Order Cancellation

  • You can cancel your order before it is shipped.
  • Once the order is dispatched, cancellation is not possible.

To cancel, email us at support@momsmunchkin.com with your order number as soon as possible.

Refund for Cancelled Orders

  • Prepaid orders: Full refund will be processed within 5–7 business days to the original payment method.
  • COD orders: No amount is deducted.

7. Return & Refund Policy

(This can go under “Return and refund policy” in Shopify)

We offer a hassle-free 7-day return/exchange policy.

Eligibility

  • Product must be unused, unwashed, and in original packaging with tags.
  • Return request must be raised within 7 days of delivery.
  • Unboxing video is mandatory for damaged/defective products.

Non-Returnable Items

  • Used or washed products
  • Products without original packaging/tags
  • Products damaged due to customer negligence

Refund Process
Once the returned product is received and inspected:

  • Prepaid orders → Refund to original payment method within 5–7 business days
  • COD orders → Refund via bank transfer / UPI (you will need to share account details)

Shipping Charges

  • In case of defective/wrong product → We bear the return shipping cost
  • For size/preference change or customer’s change of mind → Return shipping charges may apply